Customer Service Advisor - Luxury Retail Team (Part time)

Job Title: Customer Service Advisor - Luxury Retail Team (Part time)

Location: Wrexham

Salary: £26,368 per annum pro rata

Job Type: Permanent, Part Time

Working Hours: You’ll work a minimum of 12 hours per week, with hours available between the following times:

• 5pm - 7pm weekdays
• 9am - 9pm weekends

What we do:

We’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who’s still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across two continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.

The Role:

Are you a smiley person, with a compassionate approach and an understanding of how to deliver exceptional customer service? Would you love to work in an environment where your contributions are recognised, rewarded, and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny.

People are the heart of our business and many colleagues have been with us for years and years, join us and you’ll soon feel like part of the family. We’ve worked hard to create a comfortable, eco-friendly, and inclusive environment where our people feel happy, and most importantly, at home.

Following training you’ll support customers via a mixture of telephone calls and live chats, plus assisting with CRM management and support tickets.

Although we welcome call taking experience, it's not required! What you’ll need:

• Experience gained providing outstanding customer service
• A resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls
• A confident telephone manner with good interpersonal skills
• Excellent problem-solving skills
• Good computer and data entry skills

Work for a company as amazing as you:

“I have built such amazing friendships with my clients over the years. They have always made me feel like a true part of their own team.”

“Working within a team here is so much fun! We have monthly team lunches and there are always amazing prizes to be won for team days out.”

What’s included:

• As a Customer Service Advisor working at our award-winning headquarters in Wrexham, you’ll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse – we like to do things differently around here! You’ll also benefit from:
• Permanent contract, working a minimum of 12 hours per week
• Starting salary of £26,368 per annum (based on 39.5 hours per week) with an enhanced weekend rate of an extra £2 per hour for Saturday and Sunday shifts
• 33 days annual leave increasing to 37 with tenure, pro rata (includes bank holidays)
• Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor
• Access to our wellbeing room to help enhance your physical and mental wellbeing
• Access to a 24/7 doctor line
• Comprehensive training and where desired, long-term career progression across the business
• Subsidised meals
• Free on-site gym access
• And did we mention our epic parties? We know how to celebrate in style!

We want to hire the whole version of you:

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!

Please click APPLY to be redirected to our website to complete your application for this role.

Candidates with experience of; Customer Service Representative, Customer Support Advisor, Client Service, Customer Service Consultant, Luxury Retail Customer Service, Luxury Retail Customer Service Advisor, Live Chat Support may all be considered.